Frequently Asked Questions (FAQ)

• Incident Report ($.24 per page)
• Traffic Crash Report ($.24 per page)
• On Body Camera Audio/Video ($4.00)
• Photographs ($4.00)
• Recorded Interviews ($4.00)
• Surveillance Videos ($4.00)
• 911 Recordings ($16.50)
• Calls for Service (No Charge)
• Crime Statistics (No Charge)
• Federal Clery Act (No Charge)

• A completed Letter of Clearance Information sheet that you can download HERE
• Full set of fingerprints that are endorsed by the company conducting the fingerprint service
• Valid (non-expired) Government issued photo ID (Original will need to be provided)
• Payment of $28.00 (with record) or $8.50 (no record found)

In order to better serve our customers, Letters of Clearance (LOC) will be accepted in our Public Lobby via drop off or mail in only. We will no longer be accepting appointments for LOC requests. LOC's must be dropped off by the requestor, processed by our clerks, and the requestor will be contacted once it is completed. This allows the requestor time to gather the information and documents necessary to obtain a LOC and forgo an extended wait time in our public lobby. Please refer to the information below before dropping off your LOC request.

• Cash
• Personal Checks made payable to the Phoenix Police Department
• Cashier's Checks made payable to the Phoenix Police Department
• Credit Cards (Visa, Mastercard, Discover, and American Express
• Money orders

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Click on the Sign Up Now link
3. Be sure to enter your email address and then click on Send Verification Code
4. You will receive a verification code to the email address provided
5. Enter the code you received into the Verification Code field
6. Click on the Verify Code button
7. Enter a New Password (the password must contain a capital letter, number, and a special character)
8. Confirm the New Password
9. Enter your Surname (first name)
10. Enter your Given Name (last name)
11. Click on the Create button to complete creating your account

Once your account is completed you will be redirected to the Phoenix Police Public Records portal home page where you can begin a new request. If you have any further questions please call 602-534-1127 for assistance.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Click on the Forgot your password link that is above the Password field
3. Enter your email address and then click on Send Verification Code
4. You will receive a verification code to the email address provided
5. Enter the code you received into the Verification Code field
6. Click on the Verify Code button
7. Click on the Continue button to proceed
8. You should now be able to enter a New Password into the New Password and Confirm Password fields (the password must contain a capital letter, number, and a special character)
9. Click on the Continue button to complete the password change

Once the password change has been completed you will be taken back to the Sign In page to log into the Phoenix Police Public Records portal. If you have any further questions please call 602-534-1127 for assistance.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the Submit Requests button
5. Select the quantity for each report type you would like to request
6. Click on Continue to proceed
7. You will need to complete a form for each item requested
8. Once all forms have been completed you will be taken to the checkout page
9. Click on Pay Now to process your payment
10. You will be redirected to the Chase Payment portal to complete your payment
11. Please be sure to fill out all of the required (*) fields within the Chase Payment portal
12. You will receive an email from Chase to confirm your payment
13. Upon completion of the payment you will also receive an email from the Public Records and Services Unit to confirm submission of your requests.

If you have any further questions please call 602-534-1127 for assistance.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Requests button on the Home page
5. Locate your completed request listed under My Police Service Requests
6. Click on the blue down arrow circle next to the "Date Created On" field to view a drop down menu
7. Select Download from the drop down menu
8. Your request will begin to automatically download to the local hard drive of your computer
9. You should see the filename appear in the lower left hand corner of your browser
10. Check the Downloads folder on your computer to locate your request

If you have any further questions please call 602-534-1127 for assistance.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Requests button on the Home page
5. Locate the public record request listed under My Police Service Requests
6. Review the "Status Reason" field
   • Submitted = Request has been received
   • In Progress = Request has been assigned
   • Canceled = Request has been canceled
   • Completed = Request has been completed and released

If you have any further questions please call 602-534-1127 for assistance.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Requests button on the Home page
5. Locate the public record request you would like to cancel listed under My Police Service Requests
6. Click on the blue down arrow circle next to the "Date Created On" field to view a drop down menu
7. Select Cancel from the drop down menu
8. A pop-up will appear asking if you are sure you would like to cancel the request
9. Click Yes
10. You will receive an email confirming the cancellation for your request
11. If you are due a refund, you will receive a follow up email once the refund has been processed

If you have any further questions please call 602-534-1127 for assistance.

1. Click on Sign In in the upper right corner of the Phoenix Police Public Records portal home page
2. Enter your Email Address and Password into the corresponding fields on the Sign In page
3. Click on Sign In button
4. Click on the View Invoices button on the Home page
5. Locate the invoice you would like to pay listed under My Police Service Invoices
6. Click on Invoice # under the section called All Invoices
7. You will see the Pay Now button at the bottom of the page
8. You will be redirected to the Chase Payment portal to process your payment
9. Please be sure to fill out all of the required (*) fields within the Chase Payment portal
10. You will receive an email from Chase confirming your payment

Once your payment is received, the Public Records and Services Unit will complete their process to release your request. You will receive an email once your request has been completed. If you have any further questions please call 602-534-1127 for assistance.